1-888-715-4027

Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our EDC software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

We offer a 100% order accuracy guarantee so if you are not satisfied with the accuracy of your order, please call us so we can rectify the issue. If we are not able to satisfy the issue in a timely manner, we will offer a refund for your order. All refunds will be provided as a credit to the credit card used at the time of purchase. Refunds can take up to 5 business days based on your bank’s terms.

Delivery Policy

All orders placed will ship the day of ordering unless you personally contact the store to verify. Our delivery radius is subject to change without notice. We assess a delivery fee of $1.99 to all orders, which is not considered gratuity. All orders will be assessed the 8% PA sales tax. This applies to local cafe’ orders only, not catering-related orders. For catering information and policies, please call 215-482-2233 and ask to speak with a catering specialist for more details.

Cancellation Policy

The Couch Tomato Cafe requires at least 4 hours notice prior to the time the order is to be delivered in order to receive a full credit for most cancelled orders. Larger orders may require more time, so please ask when booking an event for more than 40 people. If the required time is not met you will be entitled to a 50% refund. Thank you for your cooperation.